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Terms of Service

Last updated: January 1, 2025

These Terms of Service ("Terms") govern your use of Ventusuper's website and services. By accessing our website or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using Ventusuper's website (ventusuper.media) and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

These Terms constitute a legally binding agreement between you and Ventusuper ("we," "us," or "our"), a public speaking training company operating in Canada.

2. Description of Services

Ventusuper provides public speaking training and communication coaching services, including but not limited to:

  • Executive presentation skills training
  • Corporate team communication workshops
  • Individual confidence building coaching
  • Custom training programs
  • Online resources and educational content
  • Speaking assessments and feedback

Our services may be delivered through various formats including in-person sessions, virtual meetings, online courses, workshops, and digital resources.

3. Eligibility and Registration

Age Requirements

You must be at least 18 years old to use our services. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.

Account Registration

To access certain services, you may need to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized use

4. Service Delivery and Scheduling

Training Sessions

Training sessions will be delivered according to the agreed schedule and format. We will make reasonable efforts to accommodate your preferences, but scheduling is subject to trainer availability and program requirements.

Virtual Services

For virtual training sessions, you are responsible for:

  • Ensuring reliable internet connectivity
  • Having appropriate device and software capabilities
  • Providing a suitable environment for training
  • Testing technology in advance of scheduled sessions

Rescheduling and Cancellations

Rescheduling requests must be made at least 24 hours in advance. Cancellations made with less than 24 hours notice may be subject to fees. Emergency cancellations will be considered on a case-by-case basis.

5. Payment Terms

Fees and Pricing

Service fees are as quoted and agreed upon at the time of booking. All prices are in Canadian dollars unless otherwise specified. Pricing may be subject to applicable taxes.

Payment Methods

We accept payment by credit card, electronic transfer, or check. Payment terms will be specified in your service agreement.

Payment Due Dates

  • Individual sessions: Payment due before or at the time of service
  • Multi-session programs: Payment schedule as agreed in contract
  • Corporate training: As specified in corporate agreement

Late Payments

Late payments may incur a fee of 1.5% per month on the outstanding balance. Continued non-payment may result in suspension of services.

6. Refund and Cancellation Policy

Individual Training Services

  • More than 7 days before start: Full refund minus processing fees
  • 3-7 days before start: 50% refund
  • Less than 3 days before start: No refund
  • After services begin: Pro-rated refund for unused sessions

Group Training and Workshops

  • More than 14 days before: Full refund minus processing fees
  • 7-14 days before: 75% refund
  • Less than 7 days before: No refund

Corporate Training

Corporate training cancellation terms are specified in individual corporate agreements and may vary from the standard policy.

Refund Processing

Approved refunds will be processed within 5-10 business days to the original payment method.

7. Intellectual Property

Our Content

All content provided by Ventusuper, including but not limited to training materials, methodologies, assessments, videos, audio recordings, written materials, and website content, is protected by copyright and other intellectual property laws.

License to Use

We grant you a limited, non-exclusive, non-transferable license to use our training materials solely for your personal or organization's internal training purposes. You may not:

  • Reproduce, distribute, or publicly display our materials
  • Create derivative works based on our content
  • Use our materials to train others commercially
  • Remove copyright or proprietary notices

Your Content

You retain ownership of any content you provide during training sessions. However, you grant us permission to use anonymized examples from your work for educational purposes, unless you specifically opt out.

8. Confidentiality

Mutual Confidentiality

Both parties agree to maintain confidentiality regarding:

  • Proprietary training methods and materials
  • Personal and business information shared during training
  • Strategic business information
  • Performance assessments and feedback

Exceptions

Confidentiality obligations do not apply to information that:

  • Is publicly available or becomes public through no breach of these Terms
  • Was known prior to disclosure
  • Is required to be disclosed by law
  • Is disclosed with written consent

9. Acceptable Use

You agree not to use our services or website for any unlawful or prohibited purposes, including:

  • Harassing, threatening, or intimidating others
  • Violating any applicable laws or regulations
  • Infringing on intellectual property rights
  • Interfering with or disrupting our services
  • Attempting to gain unauthorized access to our systems
  • Transmitting viruses or malicious code
  • Engaging in any form of commercial solicitation without permission

10. Disclaimers and Limitations

Service Disclaimer

While we strive to provide high-quality training services, we cannot guarantee specific outcomes or results. Individual results may vary based on factors including but not limited to:

  • Individual effort and practice
  • Natural aptitude and learning style
  • Application of learned techniques
  • External circumstances and opportunities

Website Disclaimer

Our website and online content are provided "as is" without warranties of any kind. We do not warrant that:

  • The website will be uninterrupted or error-free
  • Defects will be corrected
  • The website is free of viruses or harmful components
  • Information is accurate or up-to-date

Limitation of Liability

To the maximum extent permitted by law, Ventusuper shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from these Terms or our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Ventusuper, its employees, contractors, and affiliates from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

  • Your use of our services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you provide or actions you take

12. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to:

  • Natural disasters
  • Government actions or regulations
  • Pandemics or health emergencies
  • War, terrorism, or civil unrest
  • Internet or telecommunications failures
  • Labor strikes or disputes

In such cases, we will make reasonable efforts to reschedule or provide alternative arrangements.

13. Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

  1. Direct Communication: Good faith efforts to resolve disputes through direct discussion
  2. Mediation: If direct communication fails, binding mediation in Vancouver, BC
  3. Litigation: If mediation fails, disputes shall be resolved in the courts of British Columbia

14. Termination

Termination by You

You may terminate your use of our services at any time, subject to our cancellation and refund policies outlined in Section 6.

Termination by Us

We may terminate or suspend your access to our services immediately if you:

  • Violate these Terms
  • Fail to make required payments
  • Engage in disruptive or inappropriate behavior
  • Provide false or misleading information

Effect of Termination

Upon termination:

  • Your right to use our services immediately ceases
  • Outstanding payment obligations remain due
  • Confidentiality obligations continue to apply
  • You must return or destroy our proprietary materials

15. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

  • Update the "Last updated" date
  • Notify existing clients of material changes
  • Provide reasonable notice before changes take effect

Your continued use of our services after changes become effective constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Ventusuper regarding the use of our services and supersede all prior or contemporaneous understandings.

18. Contact Information

If you have questions about these Terms of Service, please contact us:

Email

[email protected]

Phone

+1 (604) 555-0123

Mailing Address

Ventusuper
Legal Department
1055 West Hastings Street
Vancouver, BC V6E 2E9
Canada

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  • 1055 West Hastings Street
  • Vancouver, BC V6E 2E9
  • +1 (604) 555-0123
  • [email protected]

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